Freshtel Bill Payment e-Guide
1. Quick Payment via
1.1 Quick Payment via Email
Step 1: From the email, click on the payment link provided
1.2 Quick Payment via QR Code
Step 1: From the QR Code, click on the payment link provided or scan on the QR Code
1.3 Quick Payment via SMS
Step 1: From the SMS, click on the payment link provided
Step 2: Select the amount you wish to pay and click "Proceed" to continue
2. Online Payment via Customer Portal
Step 1: Go to "www.freshtel.my" , click "LOGIN"
Step 2: Fill in "Email" & password and click "Log in"
Step 3: Tick the billing invoice that you like to pay for and click "Pay Now" to proceed
Note: Please tick starting from the oldest outstanding bills
Please select your choice of payment method :
Step 1: Select “Credit / Debit Card” and click "Proceed"
Step 2: (Optional) Enable Auto Debit (Allowing Freshtel Internet to perform recurring payment after monthly bill is generated)
Step 3: Tick to agree on Freshtel Internet's Term & Condition & Privacy Notice and click "Pay Now" to confirm transaction
Step 1: “Online Banking” or "e-Wallet" and click "Pay Now"
Step 2: Fill in your name
Step 3: Click "Submit" to continue
Step 4: Select your bank account
Step 5: Click "Proceed" to confirm transaction