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Normal Subscription

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* All prices shown are subject to 6% SST.
* All prices shown are inclusive of 6% SST.
A Deposit and/or Installation Charge is applicable for Malaysian & Non-Malaysian
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This service location is temporary not in service, kindly select another location for installation.

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Nationality

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Name

Account Name

NRIC

Passport No.

* Please enter valid IC number. (Eg: 880101109999)
* Please remove these characters (e.g. -!@#$%^;&*`~+=)
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Secondary Contact (Optional)

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Emergency Contact (Optional)

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Company Details

Company Registration No.

Trade Name

2nd Finance Contact Name (Optional)

2nd Finance Contact Mobile No (Optional)

Invalid mobile no. Please enter only numbers without special characters such as '+' or '-' and less than 14 digits. (E.g. 016XXXXXXX) Thanks.

2nd Finance Contact Email (Optional)

Other Details

Remarks (Optional)

Promo Code (Optional)

Scanned IC / Passport Copy

*Support a single file only.

SSM Documents

*Support a single file only.

Scanned SPA /S&P Copy (Optional)

*Support a single file only.

S&P 1st pg / VP Letter / Utility Bill

*Support a single file only.

Tenancy Agreement

*Support a single file only.

Letter of Authorization

*Support a single file only.

Yours and Owner's IC/Passport Copy

* Allow multiple file(s)

Additional Document (Optional)

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Payment Slip (Optional)

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Agent Code (Optional)

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I read and agree with the Terms & Conditions as required by Freshtel.

Add Ons

Voice Plan

Mesh Router ( Coming Soon )

Your Subscription Fee is / Month **Subject to 6% SST

Your Subscription Fee is **Inclusive of 6% SST

** Your package has included with

** Recurring will starts after installation completed successfully.

Installation Location

Address

Tenant ?

Preferred Installation Date

Plan Selected

Contract Period

Voice Plan Selected

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Applicant Type

Personal Detail

NRIC / Passport

Remarks (Optional)

Agent Code (Optional)

Discount for the Data Subscription

Applied Promotion

Promotion Code

Pay Deposit and Installation Charge to Kick Start

Deposit and Installation Charge

Details

Price

Deposit -- SST Excluded

Installation Charge

Add Ons Upfront Payment

Details

Price

Total Amount

Sales and Service Tax(SST) -- 6%

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Terms and Conditions

ACKNOWLEDGMENT
I, hereby accept any and all responsibility for the installation of Freshtel’s service and I understand and agree to accept and be bound by the terms and conditions (https://www.freshtel.my) which accompany the usage of the Freshtel service. The terms and conditions are subject to change by Freshtel Internet Sdn Bhd (Formerly known as Freshtel Group Sdn Bhd). I will be notified in a manner where necessary and appropriate. I confirm that the information given herein is correct and accurate. I understand Freshtel reserves the right to verify any information provided by me concerning this application.

Contract Period / Termination / Refund
The Service will continue automatically upon expiry of the Contract Period on a month to month basis unless otherwise terminated by me in writing or official. The penalty will be charged if I Terminate the Service before the expiry of the Contract Period, if any. Deposit refund (if any) will be 45 working days after the termination date (last date of the service month) and after returning all the devices to Freshtel. Payment advance (if any) only can be converted on last month usage. Refund will be returned to the account holder name only. If I fail to return the equipment in a good working condition to Freshtel Internet's designated drop-off area upon the termination accepted, the Company has the right to impose an RM400.00 fee to me as the compensation fee to the faulty or missing equipment.

Consent
In according to the Credit Reporting Agencies Act 2010 and Central Bank of Malaysia Act 2009, I/we the undersigned, do hereby irrevocably and unconditionally give consent to you, your appointed registered credit reporting agency(ies) and/or any debts collecting agency(ies) appointed by you to process my/our companies and personal data such as conducting credit/trade check, CTOS and DCHEQS checks on me/us and where applicable, our director(s), shareholder(s), and guarantor(s) [collectively the "Parties"], with your appointed registered credit reporting agency(ies) and/or debts collecting agency(ies) appointed by you at any time for as long as the Parties have a trade relationship with you or where any dues remain unpaid and outstanding with you for the purposes of, (a) opening of the account; (b) debt recovery; (c) credit/account review; (d) legal documentation consequent to a contract or facility granted by you; (e) credit/account monitoring and (f) credit/account evaluation. You and/or your appointed debts collecting agency(ies) may disclose any information on the Parties conduct of their accounts with you to any business entity(ies) for bona fide trade checking at any time. The Parties are also aware and understand that such information will be provided to your credit reporting agency(ies) and/or debts collecting agency(ies), who may, in turn, share such information to subscribers of their Service. Where you require any processing of our application to be processed by any processing centre located outside Malaysia (including your Head Office), the Parties hereby give consent to your appointed registered credit reporting agency(ies) and/or debts collecting agency(ies) to disclose their credit reports to such locations outside Malaysia. Apart from that, the Parties undersigned give my/our consent to you and your appointed registered credit reporting agency(ies) and/or your debts collecting agency(ies), to process my/our personal data as per the Personal Data Protection Act.

Service
I understand I am provisioned with high-speed internet access from my home, either with or without a voice service, based on the plan that I have subscribed to in the registration form. I am aware that the package detail is available on https://portal.freshtel.my/plan-package-adviser; Freshtel Internet may change the plans periodically, but such change does not change the Service I have subscribed. The Service is a personal fixed high-speed internet access that enables me to access the world wide web and any offerings or services available thereon, but I will be responsible for the risk whenever I am accessing these services. Freshtel Internet Sdn Bhd will provide me with a Service comprising standard service components: an Optical Network Unit ("ONU") and a Wi-FI router. I understand Freshtel Internet Sdn Bhd aims to provide a continuous, high-quality service using reasonable care and skill on a best efforts basis. However, I understand Freshtel Internet Sdn Bhd can't guarantee that it'll be available all the time due to the nature of the Service and the Service Equipment Freshtel Internet Sdn Bhd uses to provide the Services.

Freshtel

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+603-9078 2963
support@freshtel.my / hello@freshtel.my
Lot 11, 2nd Floor Retail,
Millerz Square @ Old Klang Road,
No. 357, Jalan Kelang Lama,
57000 Kuala Lumpur.

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